The Technology Department has recently changed how you request technology assistance. The previous work order system has been replaced with a support portal. These instructions will show you how to use the ORS Support Portal to submit an Incident Request.

Open a web browser and go to https://support.ortn.edu/

Login with your ORS username and password. This is the new ORS Support Portal.

The Service Catalog will be your ‘go to’ site to open technology Incident Requests. From Incident Requests please select a request item below.

Account – Picture Change Request

 

This request can be used if you would like to change your account picture.

Click the Browse button and navigate to the picture you would like to use as your account picture. Note that the picture needs to be in .jpg format and that it must be a photo of you (not an avatar). Select submit.

Incident (For me)

As the title suggests, use this option to open a request for you. Please fill out all the fields (note that fields with an asterisk are required fields).

In addition to filling out all of the fields any related files may also be attached. Click Submit.

Incident Reques