CIGNA
Medical Claims
CIGNA Medical Claims
PO Box 182223
Chattanooga, TN 37422-7223
CIGNA Healthcare Member Services
1-800-997-1617
Website: http://www.cigna.com/stateoftn
Hours of Operation
24/7
Issues Handled
- Medical Benefits
- Medical Networks
- Costs for care
- Coordination of benefits
- Medical Case management
BlueCross BlueShield
Medical Claims
BlueCross BlueShield of Tennessee
Claims Service Center
1 Cameron Hill Circle, Ste. 0002
Chattanooga, TN 37402-0002
Member Services
1-800-558-6213
Website: http://www.bcbst.com/members/tn_state/
Hours of Operation
Monday – Friday
7 a.m. to 5 p.m. CST
Issues Handled
- Medical Benefits
- Medical Networks
- Costs for care
- Coordination of benefits
- Medical Case management
CVS/CAREMARK
1-877-522-8679
Website: http://info.caremark.com/stateoftn
Hours of Operation
24/7
Issues Handled
- Pharmacy Benefits
- Pharmacy Networks
- Pharmacy Costs
- Drug formulary
OPTUM
Member Services
1-855-Here4TN (437-3486)
Website: http://Here4TN.com
Hours of Operation
Available 24/7
Issues Handled
- Employee Assistance Program
- All mental health, with exception of depression disease management
- Behavioral health network
- Substance abuse treatment
ParTNers for Health
Member Services
1-888-741-3390
Website: http://www.partnersforhealthtn.gov/
Hours of Operation
Monday-Friday
8:00 am until 8:00 pm