CIGNA

Medical Claims
CIGNA Medical Claims
PO Box 182223
Chattanooga, TN 37422-7223

CIGNA Healthcare Member Services
1-800-997-1617

Website: http://www.cigna.com/stateoftn

Hours of Operation
24/7

Issues Handled

  • Medical Benefits
  • Medical Networks
  • Costs for care
  • Coordination of benefits
  • Medical Case management

BlueCross BlueShield

Medical Claims
BlueCross BlueShield of Tennessee
Claims Service Center
1 Cameron Hill Circle, Ste. 0002
Chattanooga, TN  37402-0002

Member Services
1-800-558-6213

Website: http://www.bcbst.com/members/tn_state/

Hours of Operation
Monday – Friday
7 a.m. to 5 p.m. CST

Issues Handled

  • Medical Benefits
  • Medical Networks
  • Costs for care
  • Coordination of benefits
  • Medical Case management

CVS/CAREMARK

1-877-522-8679

Website: http://info.caremark.com/stateoftn

Hours of Operation
24/7

Issues Handled

  • Pharmacy Benefits
  • Pharmacy Networks
  • Pharmacy Costs
  • Drug formulary

OPTUM

Member Services
1-855-Here4TN (437-3486)

Website: http://Here4TN.com

Hours of Operation
Available 24/7

Issues Handled

  • Employee Assistance Program
  • All mental health, with exception of depression disease management
  • Behavioral health network
  • Substance abuse treatment

ParTNers for Health

Member Services
1-888-741-3390

Website: http://www.partnersforhealthtn.gov/

Hours of Operation
Monday-Friday
8:00 am until 8:00 pm